Privacy Policy — Ram Intra Location

Effective date: Last updated:

This Privacy Policy has been prepared in accordance with the Personal Data Protection Act B.E. 2562 (PDPA). Its purpose is to inform data subjects of the collection, use, and disclosure of personal data by the data controller. The details are set out below.

This policy explains how Quik Car Wash (Ram Intra) collects, uses, stores, and shares your personal data, and what your rights are under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). It applies to the Quik Car Wash website (quikcarwash.com), our membership service, and our Ram Intra (Fashion Island) car wash location. It covers both members of our membership program and non-members (visitors).

We've written this in plain language. If anything is unclear, contact us at ramintra@quikcarwash.com.

1. Who we are (the data controller)

YYC Car Wash Co., Ltd. operates the Ram Intra (Fashion Island) location under the trade name "Quik Car Wash" and is the data controller responsible for personal data collected in connection with this location and its services.

The Ang Sila location is operated by a separate company under the same trade name. If you are a customer there, please see the privacy policy for that location.

For the membership program, which spans both Quik Car Wash locations, YYC Car Wash Co., Ltd. processes member data shared with the operator of the other location for the purpose of providing the membership service across both sites.

References to "Quik Car Wash," "we," "us," and "our" in this policy mean YYC Car Wash Co., Ltd. acting in its capacity as the Ram Intra operator.

2. What data we collect

We aim to collect only the data we need for the purposes set out in this policy. The categories below apply to both members and non-members where relevant; we note where a category applies only to one.

  • Personal contact information — name, phone number, email address, LINE ID. For members, collected at signup. For non-members, collected only if you provide it to us — for example, on a promotional page, when filling out a contact form at our location, or when subscribing to receive offers from us.
  • Vehicle information — license plate number, and any of: vehicle make, model, color, size, registration province — as captured at entry of property from our camera systems. Clear signage is posted at the entrance of the property indicating this, as well as opt-out signage at each of our transaction points. As a visitor, you may choose to opt out of this data collection method at any time by informing any cashier or manager on site.
  • Account and payment information (members) — billing details necessary to process membership payments. Card numbers themselves are handled by our payment processor and are not stored on our systems.
  • Service history — visits, branch usage, and (for members) membership status.
  • Camera footage — automatic license-plate recognition (ANPR) captures at the entrance, vehicle inspection footage, and general site CCTV (see Section 5).
  • Vehicle reference images (members) — (1) a recent image of your vehicle, retained alongside images of your vehicle from previous visits, used to identify license-plate-swapping or attempts to defraud the single-vehicle membership system. This method of detecting fraud is not automatic and requires manual oversight from our team; and (2) part of your membership record to help us verify your membership at the entrance. See Section 5 and Section 7.
  • Communications — messages you send us (email, LINE, SMS replies) and our replies.
  • Service annotations — operational notes attached to your vehicle or account record by our staff to support consistent service across visits. Examples include special service preferences you have requested, safety reminders, package preferences, and similar operational guidance. Service annotations are operational only and never contain marketing content.

We do not operate facial recognition. Our camera systems identify vehicles by license plate only. We do not intentionally collect sensitive personal data (race, religion, political opinion, health, biometric data used for identification, criminal record, sexual behavior, or any other category listed in PDPA Section 26). Our cameras may incidentally capture people or surroundings, but we do not use such footage to analyze or process sensitive personal data.

3. Why we collect it, and our lawful basis

The PDPA permits processing on several lawful bases. We rely on the basis that best fits each purpose — not consent for everything. Below is what we do and why we're allowed to do it.

Under "performance of contract" (for wash club "Buffet" members, necessary to provide the membership you signed up for):

  • Register and manage your membership.
  • Identify your vehicle and membership status when you visit, including via ANPR, and grant access to the property.
  • Process membership payments.
  • Provide the unlimited wash service and apply your member benefits.
  • Contact you with service and account messages — membership status, application progress, payment notices, policy changes, store operations.

Under "compliance with legal obligation":

  • Retain accounting, tax, and payment records as required by Thai tax and accounting law.
  • Respond to lawful requests from authorities.

Under "legitimate interest" (necessary for our business and proportionate to your rights):

  • ANPR and on-site CCTV for safety, security, incident review, fraud prevention, and protection of our staff, customers, and property (see Section 5).
  • First-visit promotional eligibility — including for prospective customers who have never been members. This requires us to record and compare plate data on all visiting vehicles, including first-time visitors. Plates not matched to a member or returning visitor are processed solely for this purpose.
  • Identifying member and non-member visitor count to determine the requirement for a safety briefing on using the automatic car wash. We typically offer safety orientation and provide instructions and advice on using the post-wash services available to both members and non-members.
  • Identifying non-members by use of ANPR to direct their access to the appropriate cashier for sale of products and services at non-member pricing.
  • Providing and selling pre-wash packages for visitors wishing to bypass the cash lane cashier to speed up their wash process, or enjoy various promotional benefits of pre-purchased car wash packages.
  • Service improvement and analytics on aggregated, non-identifying data.
  • Establishing, exercising, or defending legal claims.

Under "consent" (you can withdraw this at any time, separately from your membership, if you have chosen to become a member or, as a non-member, should you choose to provide your contact details to us for the purpose of accepting service messages and/or have opted in to marketing communications):

Consent is the basis for marketing communications — promotions, gifts, wash upgrades, loyalty rewards, and special offers — only if you have opted in. Withdrawing marketing consent does not affect your membership or your ability to use the wash. Different consent mechanisms apply depending on the channel:

  • Email and SMS — we send marketing on these channels only to people who have actively opted in. The opt-in mechanism varies depending on how you provided your contact information — for example, an opt-in option at signup or in a service message, or a confirmation message after a contact is provided in person. You can withdraw your opt-in at any time using the methods in Section 8.
  • LINE Official Account, and other social messaging platforms (Facebook Messenger, WhatsApp, and similar) — by following or subscribing to our Official Account on these platforms from your own device, you consent to receive messages from us within the platform. The platform itself provides your withdrawal mechanism (unfollow / unsubscribe / block). We do not need a separate confirmation step because the platform has already established this consent on its side.
  • Promotional, cancellation, and cancellation-followup pages — these pages collect contact data only with consent given on the page itself, which is recorded as part of the request.

Consent is also the basis for personal data we collect from non-members on promotional, cancellation, or cancellation-followup pages, where the page asks for the consent separately.

If you withdraw consent for, or ask us to delete, data we use under "performance of contract" (such as your plate number or core account information), we may be unable to continue providing the membership service — because the service cannot function without that data. See Section 8.

4. Data collection from non-members and prospective customers

Several parts of our service collect personal data from people who are not (yet) members:

  • Promotional and first-visit campaign pages (e.g. free-wash promotions, referral campaigns) collect plate, phone, and contact details to verify eligibility and deliver the offer. The lawful basis is the consent collected on that specific page.
  • Membership cancellation and cancellation-followup pages collect plate, contact, and feedback data from existing or former members to process the request. The lawful basis is the consent collected on that specific page, and where applicable, our legitimate interest in retention and service improvement.
  • ANPR at our location captures plates of all visiting vehicles, members or not, under our legitimate interest in operating the service (see Section 5).
  • Contact details provided at our location — if you provide your email, phone, or LINE ID to one of our staff at the cashier or elsewhere on site, we treat that as a marketing preference indication only. The confirmation step described in Section 3 still applies before any marketing is sent.

Opting out (non-members)

Any non-member visitor may request to limit data linkage at our cashier point — what staff and supporting signage at site refer to as "opting out." When you make this request, we suppress the display of your visit history and purchase records on our staff-facing systems, so your past activity is no longer surfaced when staff look up your contact information. The underlying records remain in our systems where retention under legitimate interest is necessary — for safety, incident review, fraud prevention, legal claims, or compliance with law — so that we can respond to those situations if they arise. Access to and use of that retained data is limited to those purposes, and is not used for ongoing customer-relationship or marketing purposes, including any marketing opt-ins you may have agreed to prior to your opt-out.

You may opt out through any of the following channels — these are available whether you originally provided contact at our location or through another channel:

  • Speak with any manager or cashier at site for an instant opt-out.
  • Call us at 080-996-2551 and opt out at any time.
  • Write to corporate using our contact form at quikcarwash.com/contact.

Opting out of marketing (members)

The cashier opt-out above does not apply to active members, because the membership service requires license-plate-keyed identification to function. Members cannot opt out of the data processing that the membership service depends on unless they cancel their membership. However, members can opt out of marketing at any time, without affecting their membership, by:

  • Clicking the unsubscribe link in any marketing email.
  • Messaging us on LINE at @quikcarwash and asking to be unsubscribed.
  • Speaking with any cashier or manager at site on your next visit.
  • Calling us at 080-996-2551.
  • Writing to corporate using our contact form at quikcarwash.com/contact.

Opting out of marketing does not affect your membership or your ability to use the wash.

If you previously opted out at one of our locations as a non-member and then join the membership program, joining will require us to resume processing your plate data to the extent necessary to provide the service. The system will inform you of this at the point of joining.

If you wish to limit data linkage and your current status as a member prevents you from doing so, you may cancel your membership and then make the request at our cashier point, or by emailing ramintra@quikcarwash.com.

Data collected from non-members is retained for the campaign or request lifecycle plus the retention windows in Section 7.

5. Cameras at our location (ANPR and CCTV)

Our car wash uses extensive camera coverage as a core part of the service. We want to be transparent about it.

What we operate at our site:

  • Approximately 20 or more general CCTV cameras covering entrances, exits, queues, bays, cashier points, and equipment. The exact count varies by site configuration.
  • Vehicle inspection cameras that capture the vehicle as it passes through the wash. The number varies by site configuration.
  • ANPR (automatic license-plate recognition) cameras at the entrance that read each arriving vehicle's plate.

Signage: Prominent signage at the entrance and at our cashier point discloses camera use and that data-linkage limitation is available on request.

We do not operate facial recognition. Our camera systems identify vehicles by license plate only. We do not use camera footage for facial identification. Membership-fraud reviews are performed by a staff member visually comparing reference images side by side, not by automated matching.

Why we operate them (lawful basis: legitimate interest, and contract for members):

  • Identifying members and member status on arrival.
  • Verifying service delivery and tracking individual vehicle preparation notes.
  • Determining first-visit and promotional eligibility, including for non-members.
  • Safety and security of customers, staff, vehicles, and equipment.
  • Incident review (damage claims, disputes, accidents).
  • Fraud prevention and detection of service misuse.
  • Establishing, exercising, or defending legal claims.

General CCTV and inspection cameras may incidentally capture customers, staff, and bystanders within their fields of view. We do not use this footage for facial identification.

Data-linkage limitation (non-members only):

The mechanism is described in Section 4. The cameras themselves continue to operate for safety, security, and legal purposes — the limitation applies to the retention of your data as associated personal information, not to the cameras' operation. This is required for the lawful safety/security purposes above.

6. Who we share data with

We share your data only with categories of third parties who help us operate the service, under contracts that require them to protect your data:

  • Payment processing providers — to process your membership payments.
  • Communications and messaging providers — to deliver email, SMS, and similar transactional and marketing messages.
  • Third-party messaging platform providers — when you choose to receive messages from us via platforms such as LINE Official Account, Facebook Messenger, WhatsApp, or similar, those platforms are part of the service delivery for that channel.
  • Cloud hosting and data-storage providers — to run our website, store our records, and operate our analytics.
  • Software providers for our membership system, point-of-sale, and back-office operations.
  • Fraud-prevention and security providers — to keep the service safe.
  • The operator of the other Quik Car Wash location, for the limited purpose of providing the joint membership program across both sites.
  • Government authorities — only where required by law (e.g. tax authorities, court orders, lawful police requests).

We do not sell your personal data, and we do not share it with outside companies for their own marketing purposes.

Some of these providers may be located outside Thailand. Where data is transferred internationally, we rely on the lawful-transfer grounds permitted by the PDPA — such as contractual safeguards with the provider, or other lawful bases permitted under the PDPA.

7. How long we keep your data

We retain data only as long as we need it for the purposes above:

  • Accounting and tax records — at least 5 years after the later of (a) your membership cancellation or (b) your last use of the car wash service, as required by Thai tax and accounting law.
  • General service and account records (membership data) — up to 2 years after the later of cancellation or last use, then deleted or anonymized.
  • ANPR and visit history — up to 2 years from the date of the visit, unless we are able to delete or anonymize it sooner when the operational need has passed; for members, retained for the membership period and, after the end of the membership, for the periods set out above.
  • General CCTV footage — up to 30 days unless retained longer for an incident, claim, or legal process.
  • Vehicle inspection footage — up to 30 days unless retained longer for a damage claim or dispute.
  • Vehicle reference images (the recent image of your vehicle used to help verify your membership at the entrance and detect license-plate-swapping) — retained as part of your membership record and, after the end of your membership, kept for up to 1 year then deleted or anonymized.
  • Marketing-opt-in records (consent and confirmation history) — 2 years after opt-out to demonstrate suppression and consent compliance to regulators.
  • Records we are legally required to keep longer — retained for the period required by law.

We have internal processes to delete or anonymize data when its retention period ends. CCTV / ANPR / inspection footage related to an active incident, claim, or legal matter may be held longer until that matter is resolved.

8. Your rights

Under the PDPA, you have the following rights regarding your personal data. These rights apply to both members and non-members where you have provided personal data to us.

  • Right to be informed — to know how we collect and use your data (this policy).
  • Right of access — to request a copy of the data we hold about you.
  • Right to rectification — to correct inaccurate or incomplete data.
  • Right to erasure — to request deletion of your data, subject to the limits below.
  • Right to restrict the use of your personal data — to ask us to limit how we use your data.
  • Right to object — to object to certain uses of your data, including those based on legitimate interest.
  • Right to receive or transfer your personal data — to receive your data in a portable electronic format.
  • Right to withdraw consent — at any time, for any consent you have given.
  • Right to complain — to the Personal Data Protection Committee (PDPC) if you believe we are not following the PDPA.

Limits on these rights:

  • For members, some data is essential to provide the membership service. A request to delete that data (such as your plate number or core account information) will be treated as a request to also cancel your membership, since the service cannot operate without it. We will confirm with you before acting. Members continue to hold all other PDPA rights — only the processing necessary to provide the membership service cannot be stopped while membership is active.
  • For non-members, requesting to limit data linkage (see Section 4) is the most direct way to exercise erasure-style rights. The limitation restricts future linkage of your visits to identifying data; it does not affect the camera-related records retained under legitimate interest, which are processed for the purposes in Section 5.
  • Some data we are legally required to keep (e.g. tax records) cannot be deleted before the legal retention period ends.
  • Camera-related data (ANPR, CCTV, vehicle inspection) is processed under legitimate interest for safety, security, and service operation; certain requests may be refused where doing so would compromise those purposes.

To withdraw marketing consent specifically, you can:

  • Click the unsubscribe link in any marketing email.
  • Message us on LINE at @quikcarwash and ask to be unsubscribed.
  • Email us at ramintra@quikcarwash.com.
  • Talk to our cashier or manager and we can unsubscribe you when you visit the car wash.
  • Unfollow or block our Official Account on LINE, Facebook Messenger, WhatsApp, or whichever platform you receive messages from (to stop messages on those specific platforms).

Withdrawing marketing consent will not affect your membership eligibility or functionality — only the promotions and special offers you will receive from us.

To exercise any other right (access, rectification, erasure, restriction, objection, data receipt/transfer), email us at ramintra@quikcarwash.com (attn: PDPA Contact). We will respond within 30 days. We may need to verify your identity before acting on the request, using the contact information we have on file for you. If you have not heard from us within that time, please call us at 080-996-2551 so we can locate and process your request.

9. How we protect your data

We use security measures appropriate to the sensitivity of the data, including access controls, encryption in transit, and contractual protections with our service providers. No system is perfectly secure, but we work to protect your data against unauthorized access, loss, alteration, or disclosure.

If a personal-data breach occurs that is likely to result in a risk to your rights, we will notify the Personal Data Protection Committee (PDPC) without undue delay and, where feasible, within 72 hours of becoming aware of it, as required by the PDPA. We will notify affected data subjects where the breach is likely to result in a high risk to their rights and freedoms, or where the law requires us to do so.

10. Age requirement

Quik Car Wash membership requires the legal capacity to enter into a contract and the legal authority to operate the vehicle being registered. Membership is therefore available only to individuals 20 years of age or older.

We do not verify identification at signup; by joining, you attest that you meet this age requirement and have legal authority over the registered vehicle.

We do not intend to provide membership service to, maintain marketing lists for, or store identifying records of individuals under the age of 20. Our camera systems may capture vehicles of drivers of all ages, under the legitimate-interest grounds in Section 5 — this incidental capture does not create a customer relationship. If you believe we have established a customer relationship with a minor, please contact us and we will delete the relevant data.

11. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify members by email and post a notice on our website at least 30 days before the change takes effect. The "Last updated" date at the top of this page shows when this policy was last changed.

12. Contact us

For any privacy-related question, request, or complaint:

If you are not satisfied with our response, you have the right to complain to Thailand's Personal Data Protection Committee (PDPC) — see https://www.pdpc.or.th.

Looking for the other location? See the Ang Sila privacy policy. Back to privacy policy chooser